Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
As a Change & Problem Manager at Kyndryl, you’ll be responsible for governing and operating the Change Enablement and Problem Management practices to ensure service stability, controlled operational risk, and continuous improvement across the organization.
In this role, you will focus on preventing service disruptions by ensuring changes are assessed and implemented with appropriate risk controls, driving root cause analysis for high‑impact and recurring incidents, and ensuring that structural corrective actions are implemented and sustained.



You will work closely with cross‑functional ITSM and technical teams to ensure strong alignment between Incidents, Problems, and Changes, contributing to stable, predictable, and resilient IT services.

Key Responsibilities
- Govern and operate the Change Enablement and Problem Management practices to ensure service stability and controlled operational risk.
- Assess, review, and approve changes based on risk, impact, testing readiness, and rollback planning, and monitor change implementation.
- Drive and coordinate root cause analysis for high‑impact or recurring incidents and ensure corrective and preventive actions are implemented and closed.
- Ensure strong alignment and traceability between Incidents, Problems, and Changes, preventing recurrence of service disruptions.
- Analyze trends, failed or emergency changes, and operational data to provide risk visibility, insights, and continuous impr

📌 Junior Change (Polanco)
🏢 Kyndryl
📍 Polanco