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Job Title: Remote Customer Success Manager (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,800 – $2,500 USD/month
Schedule: Monday – Friday, 8:00 AM – 5:00 PM US Central Time / CT
Job Overview
The Role
Our Client is seeking a proactive, highly organized Customer Success Manager (CSM) to serve as the primary strategic point of contact for their portfolio of B2B SaaS accounts. Taking complete ownership of the post-sale lifecycle, this professional guides clients from seamless 30-day onboarding setups through feature adoption, milestone achievement, health reviews, and revenue expansion.
This position is adecuado for a metrics-focused SaaS professional who combines analytical problem-solving with proactive relationship management to drive high retention, lower churn, and gather customer feedback.
Key Responsibilities
Account Onboarding & Relationship Management
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Leads customer onboarding workflows, ensuring 100% completion of milestone configurations within 30 days of client sign-off.
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Builds and maintains deep relationships across key account stakeholders, maintaining a minimum portfolio Customer Satisfaction Score (CSAT) of 90%.
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Develops customized success plans aligned with client business goals, driving execution to ensure 80% of accounts hit key milestones within 90 days.
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Serves as the primary advocate for clients, partnering with support teams to resolve escalated cases in under 48 hours.
Product Adoption, Enablement & Advocacy
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Conducts continuous platform training and feature enablement sessio