The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

The Software Support Data Analyst is responsible for the technical and operational execution of support analytics, reporting automation, data preparation, dashboard maintenance, ETL support, and metric generation. This role also focuses on producing accurate, repeatable, and timely data outputs that support decision-making, executive reporting, support process governance,



and continuous improvement initiatives. This position is scoped as a technical-operational role.

What will you be doing:
- Develop, maintain, and troubleshoot scripts used to extract, transform, combine, validate, and publish support data.
- Support recurring ETL processes for Oracle SR data, Jira data, SharePoint/Smartsheet inputs, CSV files, and other support reporting sources.
- Automate repetitive file handling activities, including data refreshes, uploads, downloads, transformations, and recurring reporting packages.
- Maintain scheduled jobs or repeatable procedures used to generate weekly, monthly, quarterly, and ad-hoc reporting outputs.
- Build, maintain, and refresh dashboards that track support performance, backlog, aged SRs, escalations, customer-impact trends, defect trends, and operational KPIs.
- Prepare standard recurring reports and data packs for support leadership or as

📌 Data Analysis Engineer (Guadalajara)
🏢 External
📍 Guadalajara