CUSTOMER SERVICE (Hybrid)
Location Cuautitlan, MexicoFORVIA HELLA is a listed international automotive supplier.
As a company of the FORVIA Group, FORVIA HELLA stands for high-performance
lighting technology and vehicle electronics and, with the Lifecycle Solutions
Business Group, also covers a broad service and product portfolio for the spare
parts and workshop business as well as for manufacturers of special vehicles.
With currently around 34,000 employees at over 125 locations, the company is
active worldwide and generated adjusted sales of €8.0 billion in the fiscal
year 2025.
YOUR TASKS

We are looking for a Logistics Specialist (Sales Scheduling) II to support customer service and logistics operations while ensuring compliance with service level agreements (SLAs). This role will act as a key link between customers, production planning, sales, warehouse operations, accounting, and third-party logistics providers to guarantee on-time delivery performance and customer satisfaction.
- Manage customer schedules and sales order activities through SAP and customer portals.




- Monitor and ensure compliance with customer Service Level Agreements (SLAs).
- Generate and analyze customer reports related to delivery performance, fill rate, claims, and OTIF metrics.
- Coordinate deliveries, credits, and order management activities with internal and external stakeholders.
- Maintain customer accounts and support EDI (Electronic Data Interchange) processes.
- Act as the main point of contact for customers, planners, buyers, sales teams, warehouse operations, accounting, and logistics providers.

YOUR QUALIFICATIONS
- 2-3 years of experience in automotive/manufacturing
- Advanced English
- SAP & customer portals experience
- Knowledge of sales orders, purchase orders, EDI, and customer account management
- Strong analytical and communication skills

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is

📌 CUSTOMER SERVICE (Tepetlixpa)
🏢 Forvia Hella
📍 Tepetlixpa