We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.

Key Responsibilities

Provide technical support to customers via phone, email, and remote communication tools .

Troubleshoot technical issues related to industrial products and applications.

Assist customers with product operation, configuration, and application-related questions .

Provide technical guidance related to electrical panels, VFDs, controls, and pump applications .

Clearly communicate technical solutions and troubleshooting steps to customers.

Collaborate with Product Managers, Support Teams, and technical development teams .

Document customer issues, technical findings, and solutions.





Identify recurring product or application issues and provide feedback to internal teams.

Support connected industrial solutions and cloud-based applications.

Maintain a high level of customer service and technical professionalism.

Qualifications

Advanced English (written and spoken).

Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications .

Experience in product or technical support .

Strong troubleshooting and problem-solving skills.

Ability to understand technical products and clearly explain solutions to customers.

Knowledge or interest in connected solutions, IoT, and industrial applications .

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📌 Product Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez