**Customer Service Representative - Full Time Position Only**
**Hours of Operation**: Monday through Friday 8:00 am to 6:00 pm central standard time.
**Responsibilities**:
- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.
**Qualifications**:
- English proficiency level - C1
- At least (6) months experience in customer service role, 1 year preferred
- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar,



and ability to express complex situations in writing.
- Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently
- Basic computer and keyboarding skills
- Typing Skills (20 WPM+)
- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
- Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
**Training Expectations**:
- Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.
**About 1840 & Company**
1840 & Company is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

📌 Customer Service Representative (Ciudad Juárez)
🏢 1840
📍 Ciudad Juárez