**Key Responsibilities**
- Conduct detailed intake interviews to collect accurate and complete information about potential legal cases.
- Evaluate and qualify leads based on firm criteria and case eligibility.
- Demonstrate empathy and professionalism when handling sensitive and emotional situations.
- Clearly and assertively communicate next steps, expectations, and required documentation to potential clients.
- Accurately document all client interactions and case details in the firm’s CRM or case management system.
- Collaborate closely with attorneys and legal staff to ensure smooth case handoff.
- Maintain confidentiality and comply with all ethical and legal standards.
**Required Qualifications**
- **Advanced English proficiency (spoken and written)**.
- Minimum **1 year of proven experience as an Intake Specialist** within a legal firm.
- Strong understanding of legal intake processes and client screening.
- Excellent verbal and written communication skills.
- Ability to manage multiple intakes while maintaining attention to detail.




**Preferred / Plus Qualifications**
- Prior experience handling **sexual harassment cases** or other sensitive employment or civil matters.
- Familiarity with U.S. legal terminology and client intake best practices.
**Mandatory Soft Skills**
- **Empathy**: Ability to connect with clients and provide emotional support during stressful situations.
- **Emotional Intelligence**: Strong self-awareness and ability to manage emotionally charged conversations.
- **Assertive Communication**: Confidence in guiding conversations, setting expectations, and asking critical questions respectfully.
**What We Offer**
- Opportunity to work with a growing and mission-driven legal team.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
Legal25
Tipo de puesto: Jornada completa
Lugar de trabajo: Empleo presencial

📌 Legal Intake Specialist (Mérida)
🏢 Solvo Global
📍 Mérida