Your journey as a Customer Operations Manager begins here You will take ownership of high-severity billing and quote-to-cash issues, providing executive-level visibility and coordination across Finance, Revenue Operations, Sales, and back-office teams. Leveraging your expertise in end-to-end quote-to-cash workstreams and systems like Salesforce, ERP, and billing platforms, you will ensure every customer account is fully reconciled and all corrective actions are executed with precision. If you thrive in diagnosing process breakdowns and driving cross-functional teams to resolution, this role is for you.

What you will be doing:
- Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
- Own escalated accounts as the primary point of contact for internal teams and major accounts, providing clear communication and executive-level visibility.
- Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.




- Coordinate end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
- Drive cross-functional teams to correct errors and manage customer communication until accounts are fully remediated.
- Verify agreements, pricing, and billing terms against executed contracts before closing any escalation.
- Maintain audit-ready documentation for each escalation and facilitate monthly reviews to support upstream process improvements.

What you will likely bring:
- 4–6 years’ experience in billing operations, revenue operations, quote-to-cash, or back-office finance environments.
- Deep knowledge of quote-to-cash processes, including CPQ, order management, invoicing, billing, collections, and revenue recognition.
- Hands-on experience using Salesforce as a core operating platform, along with strong understanding of the interplay between CPQ, ERP, CRM, and billing systems.

📌 Customer Operations Manager (Monterrey)
🏢 Epicor
📍 Monterrey