At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us.

The Customer Operations Coordinator is responsible for the accurate and timely execution of customer orders from receipt through billing and operational closure across Mexico and selected LATAM markets. The role receives and validates manual and EDI purchase orders, creates and maintains SAP sales orders, manages exceptions, supports returns and billing, and protects customer commitments.

The position serves as the operational link between customers, Commercial, General Customer Operations, Accounts Receivable/Credit, Master Data, IT/SAP,



Logistics, Warehouse Operations, and the 3PL partner.

Key Responsibilities
Purchase Order Receipt, Validation and SAP Order Entry
- Receive and process purchase orders submitted through EDI, email, customer portals, or other approved channels, including manual orders for Mexico and selected Rest of LATAM customers.
- Validate customer and ship-to information, store, SKU, quantity, unit of measure, pricing, purchase-order validity, requested delivery date, inventory availability, and customer-specific requirements before order creation.
- Create and maintain SAP sales orders, including approved changes, cancellations, delivery-date updates, store changes, and other authorized adjustments, with a complete audit trail.
- Monitor EDI order reception and promptly troubleshoot rejected, duplicated, incomplete, or missing transactions.
- Coordinate order discrepancies with Commercial, the customer

📌 Customer Operations Coordinator (Ciudad de México)
🏢 Movado Group
📍 Ciudad de México