Overview WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company. Our goal is to help clients navigate change, capture opportunity and deliver transformational growth. We work with the world’s most valuable brands and have general reach across 100+ markets, with deep local expertise. Our people are the key to our success, and we are committed to fostering a culture of creativity, belonging and continuous learning.
We are looking for a Workday HCM Lead Analyst with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.
The purpose of the role is to deliver high-quality advice and support across Workday HCM, including diagnosis and resolution of issues raised by colleagues, creating and maintaining organizations & structures, and configuration across core HCM, absence, compensation and organizations.
This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services team to provide a world-class level of Workday support and development on a day-to-day basis. You will also collaborate with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing

Manage a team of analysts located in Mexico

Assign tickets to analysts and ensure they are progressed efficiently and effectively to meet our release schedule

Manage change requests,



establish underlying requirements, propose options and fully document

Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requester informed at all times

Support data requests and maintenance including rescind, correct and EIBs

Provide guidance to our team of analysts when troubleshooting complex issues

Provide functional expertise and guidance to our People teams

Accountable for maintaining up-to-date process documentation

Safeguard global standards and principles against competing requests and priorities

Participate in testing activities as required

Provide creative solutioning for enhancements to our Workday deployment

Maintain expertise on data standards, functionality, features, and capabilities in Workday and technology trends

What you'll need

Certified or experienced in Workday core HCM/absence/time tracking/compensation

Ability to take ownership of queries and resolve them effectively

Experience with Jira, ServiceNow or similar service management software

Effective teamwork and collaboration to achieve common goals

Excellent listening and communication skills; able to challenge stakeholders to fully understand a requirement

Excellent organizational skills,



attention to detail and clear communication across all mediums

Ability to deliver to deadlines and prioritize effectively

Experience of improving ways of working and processes

Knowledge and experience of cross-functional work on HR and finance processes is an advantage

Who you are

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas and celebrate diverse views.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities.

You're extraordinary: We believe in collaboration and delivering extraordinary outcomes through creativity and problem solving.

What we'll give you

Passionate, inspired people – we aim to create a culture in which people can do extraordinary work.

Scale and opportunity – the chance to influence and complete projects at a scale unparalleled in the industry.

Challenging and stimulating work – unique work and the opportunity to join a group of creative problem solvers.

Equal opportunity and inclusion
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

WPP is committed to building a diverse and inclusive work environment. We welcome applications from all qualified individuals.

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📌 Workday HCM Lead Analyst (Nezahualcóyotl)
🏢 Wpp
📍 Nezahualcóyotl