24 Hours Group seeks an Office-based Call Center Agent in Veracruz, Mexico to handle inbound towing and roadside assistance calls. You will assess customer needs, gather details, and coordinate with dispatch to provide prompt service.
Strong communication, empathy, and calmness under pressure are essential. Responsibilities include documenting interactions in the CRM, informing customers about options and ETA, and maintaining high call quality and customer satisfaction in a 24/7 environment with
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📌 Bilingual Call Center Agent - Towing and Roadside Dispatch (Veracruz)
🏢 24 Hours Group
📍 Veracruz
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