Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.
**Responsabilities**
- Perform risk analysis for ViaCheck transactions (electronic check processing service).
- Monitor and follow up on transactions on hold, ensuring timely collection and review of required documentation.
- Analyze data related to “Top Makers” and identify trends or potential risks.
- Post returned items to agents’ balances and GP (accounting system).
- Review and analyze agents’ statements to ensure accuracy and identify discrepancies.
- Generate and analyze operational reports to support decision-making.
- Review voided checks and specific returned items to ensure proper handling and compliance.
- Manage and follow up on Salesforce tickets related to ViaCheck operations.
- Support Business Development Executives (BDEs) and agents by addressing inquiries and ensuring a high level of customer satisfaction.
- Assist in the development and implementation of trade agreements with agents and BDEs.
- Provide product training and guidance to agents and BDEs on ViaCheck services.
- Monitor agent activity and follow up with new or existing agents with low or no production.




- Provide operational support as needed to ensure smooth day-to-day processes.
- Prepare, organize, and maintain forms and documentation in compliance with company standards.
- Analyze processes and recommend improvements to enhance efficiency and effectiveness.
- Perform additional duties as assigned by the ViaCheck Supervisor or Director.
**Benefits**
- $4,500.00 Mexican pesos net weekly
- Comissions
- Fully paid training.
- Transportation bonus.
- All law benefits, from day one.
- Monthly quality and efficiency bonuses.
- 2 meals a week, fully paid for the company.
- Job stability with permanent employment contract.
- Growth opportunities within the company.
- Excellent location, accessible to all public transportation (Zona Rio Tijuana)
**Requirements**:
- Intermediate to Advanced English
- EXCELLENT customer service skills.
- Flexible Schedule.
- High School Diploma.
- Customer service experience not required, but desirable.
- Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers).
- Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs).
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
Tipo de puesto: Tiempo completo, Aprendiz
Sueldo: $18,000.00 al mes
Ventajas:
- Aumentos salariales
- Opción a contrato indefinido
- Programa de referidos
- Servicio de comedor
Pregunta(s) de postulación:
- ¿Tienes disponibilidad para trabajar Sabado y Domingos?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Backoffice Representative (Tijuana)
🏢 Viamericas
📍 Tijuana