The **Digital &**Automation**Product Owner Senior** will be responsible for leading digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from the generation and refinement of requirements through the development stage, up to the launch of the product.
To drive the digital and automated transformation of processes, ensuring that the adoption of new technologies is harmoniously integrated with the needs of our clients.
**Main responsibilities**
- Define product roadmap according to outcomes defined and OKRs
- Work closely with Channel Experience and IT teams to design and implement new capabilities in our digital channels
- Act as a point of contact with local and general product, technology, design and risk teams to transmit product vision,
- Facilitate definitions and make decisions for development
- Communicate tradeoffs, adjustments and relevant product decisions to stakeholders. Ability to navigate ambiguity and competing priorities to formulate most beneficial backlog while representing the voice of the customer ensuring optimal performance, experience and usability.
- Evaluation, design and automation of processes.
- Lead a multidisciplinary team focused on the development of various digital features.
- Design and implement automated solutions to improve efficiency, mitigate errors, and reduce operating costs.
- Chat development management.
The role requires extensive collaboration with other areas within IWPB and also with HDB and the second line of defense both locally and globally to assess and define regulatory requirements.
**Principal Accountabilities**
**Impact on the business**
- Deliver capabilities in digital platforms that generate business and customer value.




- To offer automation solutions for various processes within different distribution and service channels.
- Define the product backlog and generate epics and stories with a clear definition of done.
- Prioritize and implement product backlog based on overall product strategy and vision.
- Facilitate development tasks based on development plan.
- Evaluate options, tradeoffs and make decisions to continue development stage.
- Team up with business, engineering, project managers and other teams to gather and accomplish customers' needs.
- Nurture ideas and solutions to existing customer problems.
Customers
- Deliver best-in-class experiences for our customers, with clear differentiators versus other players,
- Implement both tactical and strategic solutions to main customer pain points in the different channels,
- Foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with stakeholders to enable enhancements.
Leadership and Teamwork
- Drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan.
- Foster a diverse, inclusive and open environment.
- Drive teamwork and collaboration,
- Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels.




- Promote innovation mindset and incentivize exchange of best practices.
- Having confidence and experience in the end-to-end journey of a project
- Having confidence in agile practice and language related to the design process
**Major challenges**
**There are several significant challenges that will need to be addressed at the same time, and these include**:
- Ensure a customer-first approach, fostering a mindset shift throughout the different areas.
- Balance short-term and medium to long-term priorities.
- Lead change and deliver on a significant transformation agenda, which requires implementation of optimal business processes, analytics and technology.
- Take collaboration across channels to the next level, delivering best in class solutions and pivoting organisation towards a customer experience mindset
**The role holder needs to have knowledge and experience in the following areas**:
- 3+ years of experience in product and/or project management
- Fluent in Spanish and Advanced English
- Experience following agile methodologies and project management.
- Effective team player with high energy, ability to manage conflict and relationships
- Bachelor's degree or equivalent, with experience in a global organisation working across cultures.
- Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs.
- Proven history of delivering results on time and within budget.
- Accustomed to working collaboratively with cross-functional team members.
- Strong desire and capability to learn and adapt, and demonstrated business knowledge.
- Excel data analysis | SQL.
- Power Platform Programming
**In addition, other nice to have knowledge and experience include**:
- Experience in Finan

📌 Digital & Automation Productowner Senior (Cuauhtémoc)
🏢 HSBC Global Services
📍 Cuauhtémoc