**Additional Information**
**Job Number**
**Job Category**Information Technology
**Location**Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
The **Sr**. **Manager**, **Infrastructure Readiness** Continent Technology, Digital + Technology Transformation, Caribbean & Latin America (CALA), and Global Technology is a key member of the CALA Global Technology organization. This role will report directly to the Director of Information Technology, Continent Products & Delivery Services. This role oversees the planning and communication of all infrastructure needs for properties transitioning to, migrating to, or opening with OCPMS (OPERA Cloud PMS). It also manages communications related to integrated systems across all CALA-region properties involved in Marriott’s Digital + Technology Transformation (DTT).
- This role will be integrated into the existing DTT technology project plan and will manage strategic communication with all in-scope properties to ensure that **all infrastructure** and **network requirements** are met before the cutover or Go-Live date. This role will work closely with colleagues across all DTT project stakeholders, including (but not limited to) General Technology/HQ, Communications, Deployment teams, Learning teams, and CALA Continent stakeholders. Success in this role relies on paying close attention to detail, managing multiple tasks simultaneously, taking a proactive approach to driving action items, assessing readiness, communicating effectively with internal and external stakeholders, and analyzing property risks before migration or go-LIVE.
**- Key responsibilities include**:
**Sr. Manager Infrastructure Readiness, Continent Technology, DTT,



Caribbean & Latin America (CALA), Global Technology**
- Managing, delivering, and drafting communication related to DTT project requirements, specifically regarding network connectivity, infrastructure, and device compliance (Desktops/Laptops/Servers) for CALA hotels, etc.
- Collaborate with CALA DTT stakeholders to develop an accountability framework for compliance and non-compliance, including defining expectations, outcomes, and impacts for properties in scope.
- Regularly follow up with properties within scope to verify their commitment to project goals, monitor progress, address action items, communicate effectively, reduce risks, drive engagement, and share deadlines and timelines (Project Management).
Serve as a technical liaison between the properties in scope and the broader work team at regional and global levels, addressing inquiries timely and objectively
**- CANDIDATE PROFILE**
- Education and Experience
- Bachelor’s degree or an equivalent combination of education and experience
- 8+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation, Stakeholder Engagement).
- 4+ years of experience working with property-based systems, including technical knowledge end-user computing (Desktops/Laptops), servers, and network infrastructure.
- Proficient and well-versed in the Marriott CALA Technology landscape, including managed and franchise hotels. Preferred.




- Experience working with international properties.
- Strong customer service orientation.
- Excellent written and oral communication skills.
- Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization.
- Ability to work effectively in a complex, service-intensive, deadline-driven environment.
- Ability to build strong relationships to leverage information and insights across key groups.
- Ability to be detailed-oriented, while maintaining alignment with broader organization objectives.
- Project Management skills or equivalent certification, desirable.
- Proficiency with SmartSheet, preferable.
- Strong understanding of network connectivity principles and core networking protocols.
- Fluent **English** and **Spanish** speaker required, **Portuguese** an advantage.
**CORE WORK ACTIVITIES**
**- Stakeholder Engagement and Communication**:
- Partner with Continent/Global DTT project team to understand the project scope and engagement strategy for all hotels in scope for DTT (Digital Technology Transformation).
- Understand project requirements, and alongside Continent/Global DTT team help shape and define success criteria.
- Communicate and guide properties regarding their infrastructure readiness and requirements for all properties in scope for migration to OPERA Cloud.
- Provide quick and clear responses to IT inquiries from properties within scope, effectively addressing concerns and questions related to the project and scope.
- Follow the DTT project plan to set priorities, coordinate with the continent and the Global DTT project as needed for escalation and risk management.
- Prepares timely status updates for leaders and sen

📌 Senior Manager Infrastructure Readiness, Continent Technology, Digital + Technology Transformation, Cala, Global Technology (Polanco)
🏢 Marriott International
📍 Polanco