Responsibilities

Drive customer on-time-delivery and past due metrics, aligned with customer expectations.

Champion a customer-centric culture and ensure best-in-class customer experience by setting and exceeding service level agreements for order management.

Proactively identify orders that will be at risk, driving actions to mitigate.

Prioritize units in-transit allocated to customer orders.

Partner with customer services to manage escalations and priorities, driving execution.

Align daily and monthly capacity with SIOP and Distribution Centers.

Drive cross-functional projects to enhance operational efficiency and customer satisfaction.

Foster strong relationships to ensure smooth customer services, manufacturing, DCs, and transportation integration.

Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Requirements





Bachelor’s degree in Supply Chain Management, Business Administration, or Engineering.

Experience: 3+ years in order management, customer fulfillment, supply chain management, transportation, or operations, ideally in a fast-paced environment.

Strong analytical and problem-solving skills, with a track record of driving process improvements and operational efficiencies.

Exceptional communication and interpersonal skills.

Core Competencies
Demonstrates expertise in order management and supply chain processes, with a strong focus on customer fulfillment and operational efficiency. Proven ability to analyze data, drive process improvements, and foster cross-functional collaboration to enhance customer satisfaction.

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📌 Distribution Centers Order Management Specialist (Ejido del Centro)
🏢 Jobtailor
📍 Ejido del Centro