Responsibilities

Download and treat daily booking requests, to be sent to customers within the next period.

Handle all customers’ demands to ensure all requests are promptly attended.

System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.

Maintain good communication with other teams, such as Documentation and Sales Teams.

Booking amendments and maintenance.

File customers’ particularities to ensure consistency of the service.

Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.

Phone attendance providing excellent customer experience, acting on the extra mile when required.

Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Requirements

Bachelor’s degree in business, Logistics, or related field.

Experience in customer service within the shipping or logistics industry.

Knowledge of import/export processes and documentation is essential.

Strong organizational and problem-solving skills.

Strong communication, negotiation, and interpersonal skills.

Proficiency in MS Office and CRM software.

Upper intermediate / ideally Advanced English: Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.





Customer-first mindset with exceptional interpersonal and communication skills.

Proactive and solutions-oriented approach to challenges.

Familiarity with shipping and logistics software.

Team player with a collaborative attitude, able to work effectively with diverse groups.

Core Competencies
Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing booking requests and ensuring system accuracy while maintaining a customer-first mindset.

Highest-signal resume keywords

Bachelor's Degree In Business

Customer Service Experience In Shipping

Knowledge Of Import/Export Processes

Proficiency In MS Office And CRM Software

Upper Intermediate English Proficiency

ATS Optimization Keywords
Hard Skills

Booking Management

System Accuracy Maintenance

Problem Solving

Organizational Skills

Documentation Knowledge

Soft Skills

Strong Communication Skills

Negotiation Skills

Interpersonal Skills

Proactive Attitude

Team Player

Industry Keywords

Logistics

Shipping

Customer Experience

Import/Export Documentation

Booking Requests

Tools & Technologies

CRM Software

Shipping Software

Logistics Software

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📌 Customer Service Executive (Nezahualcóyotl)
🏢 Jobtailor
📍 Nezahualcóyotl