Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

We are looking for a Customer Happiness Associate who will:

Have experience in Fintech companies.

Help solve escalated issues through different channels.

Troubleshoot-investigate-and-create detailed notes in the admin system.

Provide follow-up calls to customers to troubleshoot issues as necessary.

Create opportunities and options for customers interested in canceling/returning orders.

2+ years working as a Customer success agent / Customer representative.

Previous experience managing B2B clients.

Intermediate English.

English professional proficiency (preferred).

Patient pays attention to detail, a great communicator.

Propose ideas and solutions based on customers’ claims.

Office / Google Drive (Advanced).

CSS e.g: Zendesk or similar (Advanced).

CRM e.g: Hubspot or similar (Intermediate).





High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.

Multitasker, ability to handle several tickets at the same time.

#LI-Hybrid

The way we do things is as important as what we do . That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value

Clarity - Open and direct communication

Simplicity - Pare things down to the essential

Ownership - We’re all owners and act like it

Pride - Make quality products we’re proud of

Always Be Changing (ABC) - Continuous self-improvement

Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are

Shaping business finances in Latin America

Driven by our 6 core values

Proud of our inclusive and caring culture

Certified as Top LinkedIn Startup

What We offer

Competitive salary & a robust stock ownership plan

100% versátil work model

A set of benefits that are adaptable to your needs & way of life

Opportunities for growth in a fast-paced environment

A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

#J-18808-Ljbffr

📌 Customer Happiness Associate - MX / Talent Pool (Ciudad de México)
🏢 Clara
📍 Ciudad de México