Job Summary:
- Transform the Customer Experience During Critical Moments
- At Solera, we help millions of consumers navigate some of life's most challenging situations following an automotive incident or property loss. As a global leader in vehicle lifecycle management, data, and software solutions, we support over 235,000 customers and partners across more than 90 countries.
- We are seeking empathetic, customer-focused professionals to join our First Notice of Loss (FNOL) team. In this role, you will serve as the first point of contact for customers reporting insurance claims, helping guide them through the claims initiation process while delivering an exceptional customer experience.
- This is an opportunity to join a growing organization, develop valuable insurance and customer experience expertise, and build a long-term career with a general technology leader.

What You'll Do
- Serve as the first point of contact for customers reporting new insurance claims.
- Accurately collect and document claim information for auto, property, liability, and workers' compensation claims.




- Provide timely, professional, and empathetic support during high-stress customer situations.
- Navigate multiple systems simultaneously while maintaining focus on customer needs.
- Coordinate communication between customers, insurance carriers, adjusters, and service providers.
- Ensure all customer interactions meet quality, compliance, and documentation standards.
- Resolve inquiries efficiently while creating positive customer experiences.
- Identify opportunities to improve customer satisfaction and recommend solutions.
- Meet performance expectations for quality, productivity, attendance, and customer satisfaction.

What We're Looking For
- Required Qualifications
- Minimum 1 year of customer service, contact center, claims, insurance, banking, healthcare, or service industry experience.
- Excellent verbal and written communication skills.
- Strong typing and computer navigation abiliti

📌 CSR II (Coyoacán)
🏢 Solera
📍 Coyoacán