SOCRadar’s mission is to empower organizations to proactively prepare against evolving cyber threats. Businesses around the world are increasingly relying on SOCRadar’s attack surface management and highly-automated, extensive threat intelligence to gain visibility into dark web, surface web and deep web issues. SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations.
What will Technical Account Manager do
As a Technical Account Manager, you will be the primary technical contact for a portfolio of customers after onboarding. You will help customers successfully adopt and use the SOCRadar platform by understanding their environment, answering technical questions, sharing best practices and providing proactive guidance throughout their customer journey. Working closely with Customer Success Managers, Account Managers, Product, Support and Threat Intelligence teams,
you will help customers overcome technical challenges, improve platform adoption and identify opportunities to maximize value. Success in this role comes from building trust, taking ownership and creating long-term customer relationships.
Responsibilities
- Become a trusted technical advisor for your assigned customers.
- Lead customer onboarding and technical enablement sessions.
- Deliver product demonstrations, technical workshops, QBRs and Proof of Value presentations.
- Understand each customer's business objectives, security priorities and technical environment.
- Provide best practices for deploying and using the SOCRadar platform.
- Monitor customer adoption and platform usage, identifying opportunities to improve engagement.
- Proactively identify technical risks and work with customers to address them before they become larger issues.
- Answer technical questions and provide guidance on