We are seeking a talented individual to join our CSS Team at Marsh Re (Guy Carpenter). This role will be based in Mexico City . This is a hybrid role that has a requirement of working at least three days a week in the office.
We are looking for a professional who combines strong technical expertise, leadership with focus in operational excellence ideally with direct experience working with global brokers or reinsurance markets. This role combines deep reinsurance expertise with operational leadership, overseeing teams responsible for the servicing and administration of reinsurance programs, financial flows, claims coordination, and client support activities.
The Regional Client Service Processing Leader - LAC is responsible for leading the client service organization across a defined region, ensuring the delivery of exceptional technical processing and post placement operational support.
This role partners closely with regional broking leadership to ensure the effective execution and servicing of reinsurance placements while maintaining the highest standards of operational quality, financial discipline, and client service.
As a senior member of the regional leadership team, this role plays a critical part in scaling servicing capabilities, strengthening technical expertise, and advancing the firm’s general operating model and digital servicing strategy.
We will count on you to:
- Lead the regional client service organization, including service leaders, technical specialists, and fiduciary teams.
- Implement the firm’s global client service strategy while aligning regional service delivery with business growth and client priorities.
- Serve as a key member of the global client service leadership team, contributing to operational strategy, resourcing decisions, and organizational development.
- Foster a culture of accountability, collaboration, and operational excellence across the regional service organization.
- Provide adva
📌 Regional Client Service Processing Leader (Ciudad de México)
🏢 Marsh Mclennan
📍 Ciudad de México
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