This team provides second-level user support across a integral environment. The Application Support Engineer primarily offers support to Swiss Re's Corporate Solutions business users, with a specific focus on North America, while also contributing to the overall support of a worldwide user community. The core responsibility of this team is to deliver exceptional service to internal customers by proactively monitoring and managing applications across all regions. This includes maximizing application availability, notifying internal customers of outages, escalating service-impacting issues when necessary, and restoring service as efficiently as possible—either independently or by involving the appropriate teams.
Team members can develop deep functional expertise in the end-to-end processes and system landscape typical of a commercial insurance organization. As applications transition from the Development Teams, there is a chance to learn from the ground up. Over the years, the team has gradually integrated new applications,
resulting in a dynamic application landscape and an evolving support function.
The team operates in a highly collaborative, globally distributed environment. Individuals in this role report directly to the designated Regional Lead.
About the Role
-
Provide support through Incident Management. This involves identifying, analyzing, and resolving incidents to prevent future occurrences. Incidents may arise from technical or functional issues and can disrupt business operations. As the users advocate, it is essential to listen to their concerns, understand their issues, and ensure resolution. Through this process, support engineers develop expertise in functional applications and business processes.
-
Demonstrate strong technical ability and analytical skills. Our application landscape is broad and includes multiple integrated applications, so you will need to understand how systems connect, where technical dependencies exist, and ho
📌 Application Support Engineer II (México)
🏢 Swiss Re
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.