We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.
You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with versátil scheduling and full training provided from day one. No prior travel industry experience required.
Key Responsibilities
- Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
- Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
- Offer personalized travel recommendations based on each client's preferences and needs
- Address customer concerns and complaints promptly with a solutions-focused approach
- Process booking documentation and maintain accurate client records
- Build and maintain long-term client relationships to support satisfaction and retention
- Efficiently manage and resolve customer concerns with professionalism
- Stay current on travel trends, industry updates, and supplier offerings to better serve clients
What Were Looking For
- Customer-first mindset with strong communication skills
- Experience in customer support, hospitality, or tourism preferred
- Reliable, organized, and capable of multitasking
- Comfortable navigating online systems and digital booking tools
- Passionate about travel and delivering excellent service
Technical Requirements
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
- Must be authorized to work in the US, UK, Australia, LATAM, or Spain
What We Offer
- Work-from-home flexibility
- Flexible hours
- Training and mentorship
- Growth opportunities within a growing travel company
- Access to industry discounts and travel benefits
- Positive and team-oriented culture