Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at integral scale.
We’re looking for a Customer Support Engineer to join our growing support function and play a key role in maintaining platform stability and delivering high-quality customer experiences. This role is designed for individuals who can execute operational tasks reliably while developing into independent problem solvers. As we continue to automate routine support activities, you will focus on handling non-trivial issues, improving processes, and contributing to a smarter, more efficient support environment.
If you’re curious, analytical, and motivated to understand systems beyond surface-level procedures,
this is your opportunity to grow into an advanced technical support role within a global fintech environment.
What you get to do:
Operational Support
- Monitor alerts, queues, and systems to ensure platform stability
- Handle customer tickets and incidents in line with SLAs
- Execute standard procedures while ensuring accuracy and consistency in ticket handling
Problem Investigation & Resolution
- Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
- Identify root causes for recurring or unclear issues and contribute to long-term fixes
- Escalate effectively with structured analysis and supporting data
- Leverage AI tools to enhance troubleshooting and reduce repetitive work
Incident Support
- Participate in incident management for low to medium severity issues
- Support senior engineers during high-severity incidents through investigation and diagnostics
- Improve time-to-resolution through effective tr
📌 Customer Support Engineer (Ciudad de México)
🏢 Paymentology
📍 Ciudad de México
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