Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.
About Us:
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive general community that’s redefining the future of commerce.
About the Role:
The Senior Retail Media Associate, Customer Onboarding is the primary point of contact for new Pacvue clients from contract execution through go-live. You'll design and execute onboarding strategies for your assigned clients, independently optimize client campaigns using established platform best practices, and deliver training programs so clients can operate the platform on their own.
Responsibilities:
Account Management & Strategic Growth
- Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
- Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
- Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
- Develop an annual marketing calendar incorporating key drive periods (including relevant macro and micro seasons), new product launches, and clients' national media calendars
- Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within client budget thresholds
- Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform compet