Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Key Responsibilities
1) Incident and Request Management (AMS)
- Analyze, diagnose, and resolve functional incidents related to SAP CAR, ensuring operational stability of retail processes.
- Handle incidents and service requests involving POSDTA, TLOG loading and reprocessing, sales, inventory, and data reconciliation processes.
- Validate correct data processing and integration between SAP CAR, SAP ECC/S/4HANA, and external POS or retail systems, identifying deviations and executing corrective actions.
- Manage tickets according to priority,



business impact, SLA, and operational compliance within the AMS service model.

2) Functional Analysis and Process Validation
- Review functional configurations and parameters in SAP CAR, ensuring alignment with retail business processes and data models.
- Evaluate data integrity, consistency, and behavior across CAR processes, validating functional logic, business rules, and processing sequences.
- Ensure correct end‑to‑end execution of retail processes supported by SAP CAR (sales, inventory, movements, POS).
- Document analyses, findings, root causes, implemented solutions, and preventive recommendations.

3) Technical Coordination within the SAP Ecosystem
- Collaborate with ABAP, SAP functional teams, infrastructure, and database teams to resolve incidents with cross‑module dependencies.
- Coordinate technical adjustments resulting from incidents or changes, including configuration changes, data

📌 AMS Functional Consultant – SAP CAR (Polanco)
🏢 Kyndryl
📍 Polanco