Description
PRIMARY PURPOSE:
This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.
CRITICAL QUALIFICATIONS AND EXPERIENCE:
- Advanced English communication skills
- 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance
- Working knowledge and expertise in Warehouse and Production management, and related business processes
- Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024,
or MB-330 plus MB-300 pre-Feb 2024)
- Bachelor’s degree in information systems management, Computer Science, or related experience
- Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones
- Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion.
- Strong analytical and problem-solving skills.
- Strong interpersonal and communication skills
- Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
- Effective multitasker who can work on a variety of issues at the same time
DESIRABLE QUALIFICATIONS AND EXPERIENCE:
- Demonstrated ability to work in
📌 F&SC Client Services (México)
🏢 Argano
📍 México