Description
A LITTLE BIT ABOUT Boldr
- Boldr is the first general B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for bolder impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
We’re looking for a self-starter, hard-working, and dedicated leader to be a key part of our Client Experience Technical team. In this role, you are responsible for leading high-performing technical support operations while maintaining strong client relationships and developing Team Captains into successful leaders.
You will act as the operational owner of your programs, taking full accountability for customer experience outcomes, support quality, operational performance, and team development.
You will ensure your teams are equipped with the knowledge, tools, processes, and support required to consistently deliver exceptional customer experiences. You will be responsible for monitoring operational health, identifying risks, driving continuous improvement initiatives, and building scalable support practices that enable long-term success.
You will represent Boldr to our Clients while serving as an advocate for your teams internally. You will need to be laser-focused on operational excellence and comfortable managing global support teams in fast-paced and rapidly evolving SaaS and AI environments.
You will be responsible for day-to-day client communication, performance reporting, escalation management, quality improvement plannin