Lead Integrations Engineer – Service Management Platforms
Job Description
Role Summary
The Lead Integrations Engineer owns design, build, reliability, and lifecycle management of integrations on client's Service Management Shared Platform (ServiceNow).Key Responsibilities
- Integration Engineering & Delivery
- Platform Reliability, Observability & Support
- Security, Compliance & Governance
- Stakeholder Management & Ways of Working
- Continuous ImprovementQualifications
Impact if not fulfilled: ServiceNow integrations supporting global ITSM/ITOM and CMDB/Discovery will face reliability and support gaps, increasing incidents, MTTR, and upgrade-related risks. Remaining staff would carry unsustainable load, risking SLA breaches and platform instability.
Rationale for Low-Cost Region Sourcing: Access to mature ServiceNow integration talent at a lower blended rate, enabling follow-the-sun support and leveraging established offshore teams.
Additional Comments:



Straight backfill aligned to WD 238761WD; prompt replacement protects ongoing release cycles and Global Integration Fabric alignment.

Team: Service Management Shared Platform (Global)
Work Type: Full‑time; hybrid/remote within Infosys and client policy
Reports To: ServiceNow Platform Architect / Service Manager (Integral)Role Summary
The Lead Integrations Engineer owns design, build, reliability, and lifecycle management of integrations on client's Service Management Shared Platform (ServiceNow). The role ensures resilient, secure, and observable data flows between ServiceNow and adjacent platforms (ITOM, SecOps, APM/PPM, NGC, CMDB, GIF, and enterprise systems). You will lead complex integration delivery, reduce operational toil through automation, and provide production support aligned to ITIL practices and platform change cadences (e.g., major releases/upgrades). Key Responsibilities
Integration Engineering & Delivery
- Own the end‑to‑end integration lifecycle (requirements, design, build, test, deploy, run) for S

📌 ServiceNow Lead Integrations Engineer (Ciudad de México)
🏢 Infosys
📍 Ciudad de México