Description

JOB SUMMARY

The Manager, Deployment – OPERA Subject Matter Expert (SME), Digital + Technology Transformation, General Technology, is hands-on functional expert role focused on deployment execution for OPERA Cloud across the CALA region.

This position plays a critical role prior to Command Center activation and cutover, ensuring that Opera Cloud configuration, operational scenarios, and property-specific requirements are fully validated and aligned to real hotel operations.

The role is responsible for accompanying hotels through the end-to-end deployment lifecycle, ensuring that Opera Cloud solutions are operationally viable, aligned with Marriott global standards, and adapted to local market requirements.

The role may operate within a Command Center support model, if needed, contributing to incident triage, issue resolution, and

escalation management during cutover and hypercare.

Success in this role requires the ability to operate under pressure, manage multiple concurrent incidents, and maintain high-quality

support standards across a complex multi-country landscape.





CORE COMPETENCIES:

Problem Solving – Diagnoses and resolves issues across PMS configuration, operational workflows, and integration points

Execution Focus – Drives resolution of deployment blockers and ensures timely completion of critical deployment activities

Communication – Provides clear, structured updates to stakeholders, including properties, deployment teams, and escalation

partners

Operational Mindset – Understands real hotel operations and applies that knowledge to system validation and configuration

decisions

Adaptability – Performs effectively in fast-paced, high-pressure deployment environments and across diverse CALA markets

Preferred Skills: • Advanced functional expertise in Opera PMS modules including Reservations, Front Office, profiles, and inventory management

• Expertise in Opera S&C; or OSEM of advantage

• Strong understanding of core hotel operationa

📌 [TEMPORAL] - Manager, Deployment – Opera Subject Matter Expert, Digital + Technology Transformation, Global Technology (Ciudad de México)
🏢 Marriott Hotels Resorts
📍 Ciudad de México