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This position plays a key role in supporting the Materials and Operations Department by managing production scheduling, service parts/Aftermarket administration, and customer service, applying supply chain principles and process improvement. The Production Planner and Customer Service must be able to perform root cause analysis, articulate findings, and create and implement solutions that ensure compliance with the production plan and customer commitments.

Demand Management and Customer Service
- Receive customer demand via EDI, email, or PDF/TXT files and load demand into the system.
- Analyze significant demand changes (±15%) and coordinate actions with the customer and planning.
- Attend customer conference calls, calls, and emails.
- Provide shipment-related documents and information.
- Manage service parts or Aftermarket (AFT): demand receipt and scheduling, inventory control, and coordination of fulfillment to ensure supply to spare parts customers.




- Escalate relevant risks with sufficient information for decision-making.
- Document and dispute penalties with proper support (increases, cancellations, delays, etc.).

Production Planning and Control
- Ensure production scheduling based on coverage of raw material, subassemblies, and finished product.
- Confirm material availability with Planning in response to demand increases.
- Monitor daily adherence to the production schedule.
- Coordinate corrective actions in response to deviations in plan compliance.
- Manage manufacturing orders (creation, closing, and cancellation).
- Coordinate with internal areas: Finance, Program Manager, Shipping, and Planning.
- Prepare and follow up on the production schedule for injection molding and thermoforming machines, considering capacity, cycle times, and mold changes to meet the shipping plan.

Operational Production Supervision
- Verify that production lines operate according to established standards and cyc

📌 Production Planner and Customer Service (Saltillo)
🏢 Commercial Vehicle Group
📍 Saltillo