**Join our Team**:
**About this opportunity**
We are looking for a student to be part of the customer support area.
As the primary contact point for emergency customer service requests, you will learn how to use skill and experience to validate contracts, establish communication channels, assemble emergency response teams, initiate tickets, and provide vital language assistance.
In addition, you will engage in hardware material management, contributing to an integral part of our operation.
**What you will do**:
- Keep customer installed base, license information, and network configuration data updated in CS tools.
- Manage Emergency Registration and Data Collection, including assembling recovery teams.
- Initiate emergency notifications and set up necessary communication channels.
Maintain local customer support delivery content, both web and online tools.
- Oversee user administration in CS tools and sites.
- Contribute to the specification of local objectives and key results and performance management reporting.
**You need**:
- Be a student of Telecommunications, Systems or related technology fields, at least 1 year to finish (December **** - July ****)
- Fluent English (mandatory).
- Good communication skills (verbal and writing).
- Fast learning skills and ability to handle stressful situations.
- Able to be hybrid in the office in the mornings (half day, Monday to Friday)
**Why join Ericsson?
**
At Ericsson, you ́ll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what ́s possible.
To build solutions never seen before to some of the world's toughest problems.
You ́ll be challenged, but you won't be alone.
You ́ll be joining a team of diverse innovators,



all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?
**
Click Here to find all you need to know about what our typical hiring process looks like.
**DISCLAIMER**: The above statements are intended to describe the general nature and level of work being performed by employees in this position.
They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
**Primary country and city**:Mexico (MX) || Queretaro (Country/ City)
**Job details**:Support Coordinator
**Compensation and Benefits at Ericsson**
At Ericsson, we know that our people are the key to our success.
We offer a competitive package to help with your individual needs and goals.
**Your Pay**
**ADD for Canada BC and Ontario only**
The salary range for this position is
- **LOCATION: $GEOZONEMIN - $105C/RGEOZONE**
**Short-Term Variable Compensation Plan (select if STV)**: Your pay also includes the opportunity for an annual bonus.
Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target.
Certain eligibility and pro-ration rules apply.
**Sales Incentive Plan (select if SIP)**: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan.




Vigente payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target.
Certain eligibility and pro-ration rules apply.
**Your Health**
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs.
Core level coverage is paid for fully by Ericsson.
**Your Financial Security**
We invest in both your short and long-term financial wellbeing.
Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan.
Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match).
This leads to a total company contribution potential of 6%.
Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage.
Employees also have the option to participate in Ericsson's Stock Purchase Plan.
**Your Time**
Your work-life balance is important to us.
New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days.
Please note paid time off is pro-rated based on the employee's start date.
Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
**Additional Benefits**
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

📌 Student For Customer Support (Xico)
🏢 Ericsson
📍 Xico