RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Specialist, Parts at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.
What your day-to-day will look like:
- Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
- Meet workload criteria and metrics
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming supplier calls/emails
- Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
- Collaborate with customer and escalate any issues through appropriate channels
- Update/create standardized process documents
- Facilitate/participate in conference calls with suppliers/customer
- Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
- Able to work autonomously and adapt to change
At a minimum, you’ll need:
- 1 year of experience dealing with high phone/email volume in a deadline-driven environment • Experience with Microsoft Office
- Excellent verbal and written communication skills
- Strong supplier and customer interaction experience
- Basic computer skills
It’d be great if you also have:
- Knowledge of the transportation industry
Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
Does this sound like you? Check out what else RXO has to offer.
Why
📌 Part Specialist New Model. (Monterrey)
🏢 RXO
📍 Monterrey
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