SlideHub is a fast-growing (SaaS) Software-as-a-Service scale-up founded in 2016 by a team of Danish professionals. We are looking to expand our exciting presence in Mexico. SlideHub provides clients with an AI-enabled Asset Management Platform that enables companies to create compliant material faster.
Job Description
The role of the Customer Success manager is focused on 3 areas:
- Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
- Account management: where you will get your portfolio of customers to develop and maintain
- First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
- Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
- End-user session where you show how to use the tool
- Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
- Host quarterly account status calls with clients to help prevent churn
- Provide client input and feature requests to the product team
- All efforts are done inbound (via the phone, emails, or video conference) and not in the field
Qualifications
The following are hard requirements for the right candidate:
- Has a problem-solving mindset
- Likes to talk to clients and listens proactively to understand the client’s pains and points of view
- Fluent in English (business)
- Is proactive
- Have a basic business understanding
- Self-motivated and able to thrive in a results-driven environment
- Previous experience in sales, customer support, and communication is an advantage but not a requirement
The following are a big plus:
- Any experience from similar roles within SaaS CS
- Experience in HubSpot or similar CRM systems
- Good grades in school
Additional Information
In addition to a competitive salary, the right candidate
📌 Customer Success Manager (Ciudad de México)
🏢 Slidehub
📍 Ciudad de México
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