Description

POSITION SUMMARY
- The Sr. Analyst, Process Improvement - Manufacturing provides expertise and structured support for manufacturing business processes, ensuring accurate issue triage, process guidance, and effective adoption of general templates and procedures. Act as a dedicated super user for manufacturing end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

RESPONSIBILITIES
- Supports manufacturing-specific Oracle EBS modules including Bill of Materials (BOM), Work in Progress (WIP), Quality (QLT), Manufacturing Configurator, Planning (MRP execution), and Inventory Management (INV).
- Owns resolution of service module-specific issues from initial triage through escalation.
- Documents business requirements and assesses process impacts related to service processes.
- Provides updates on solution design, implemented fixes, and functionally resolved tickets.
- Interfaces with manufacturing business functions, Business Process Enablement Lead,



and Training & Knowledge Coordinator on the business side.
- Escalates unresolved issues to ERP Second Level Support on the IT side.
- Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for manufacturing-specific processes.
- Handles module-specific user queries and functional triage across BOM, WIP, Quality, and related modules.
- Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
- Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
- Oracle EBS (BOM, WIP, QLT, Manufacturing Configurator, MRP, INV), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

QUALIFICATIONS
- Bachelor’s degree in Business Admini

📌 Sr. Analyst, Process Enablement (Mexicali)
🏢 Vertiv Group
📍 Mexicali