Job Description We are looking for a hands‑on Salesforce Support Engineer with strong production-support experience to join our ITES support team. Idóneo candidates have 8+ years in IT, including 4+ years of Salesforce experience (preferably in support) and 3+ years working on support projects with SLA-driven, on-call responsibilities. Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects [Grade-G6 or higher end of G5] Location: Mexico, Nearshore — [Hybrid] Employment type: Full-time Shift: 8 am CST to 4 am CST/ 9am to 5 pm/ 10 am to 6 pm CST / On call as required Hybrid Saltillo/Monterrey Key activities Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders. Triage, reproduce, perform RCA and implement fixes or workarounds for production issues. Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations. Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management. Collaborate with middleware/integration teams (APIs, Mule Soft/other) to resolve end-to-end failures.



Create and maintain runbooks, knowledge base articles, and production monitoring dashboards. Participate in on-call rotation and post-incident reviews; drive preventive measures. Must-have Qualifications & Skills 8+ years total IT experience; 4+ years hands‑on Salesforce (admin + dev + support). 3+ years in support projects or support teams (ticketing, SLA management, on-call). Strong declarative Salesforce skills (Flows, Validation Rules, Assignment Rules). Programmatic experience: Apex, Triggers, SOQL/SOSL, Lightning (LWC/Aura), Visualforce. Integration troubleshooting: REST/SOAP APIs, OAuth, middleware familiarity. CI/Deployment: SFDX / Salesforce CLI / Change Sets / Git workflows. Data management tools: Data Loader, data import/export, data fix strategies. Familiarity with ITSM tools (Service Now, JIRA, Zendesk or similar). Excellent communication and customer-facing skills; strong RCA and prioritization capabilities. #J-18808-Ljbffr

📌 Salesforce support engineer (Saltillo)
🏢 Turtle Trax
📍 Saltillo