PayJoy is hiring a Technical Support Specialist to serve as the highest escalation point and bridge between Technical Support and Engineering. You will own unresolved issues, perform deep-dive RCA, and advocate for fixes based on data trends.
You will mentor the L2 team, maintain data standards, and optimize the backlog to ensure actionable information reaches development. Strong communication and scripting skills are essential.
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📌 Technical Support Specialist: Escalations & RCA (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México
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