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**Job Overview**:
The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss




**Qualifications**:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Funciones**
- Actividades Operativas
- Revision de Documentacion digital del área Pyme/ Empresarial
- Revisar que la documentacion cumpla con los lineamientos y politicas establecidos
- Dar de alta los servicios requeridos en sistema de clientes del área Pyme/ Empresarial
- Actividades de captura en sistema
**Requisitos**
- Experiência en captura
- Conocimiento en excel
- Conocimientos en captura de cheques/ contratos/ solicitudes
- Experiência en manejo de datos
**Zona de trabajo**
- Tecno Parque/ Azcapotzalco
- Horario de 7 am a 3 pm/ Con disponibilidad de cambio de horario 3 pm a 11 pm cuando asi se requiera
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex/ Analista De Documentos/ Ops Support SpecialistCiudad De Mexico (Xico)
🏢 Citigroup
📍 Xico