**Responsibilities**:
- Monitors and ensures accurate execution for sales and client request to the team.
- Participates in initiatives to improve client and account management process.
- Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.
- Assists in Client Onboarding and monitor smooth process for account opening, documentation and ensure all required documents are well collected, verified, stored and provide clients with feedback on onboarding status.
- Works with Account Control team to ensure regulatory reviews of all clients are performed.
- Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.
- Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client's service requests.
- Effectively manages risk and foster an environment that is knowledgeable about risk, abides by risk guidelines & controls.
- Collaborates with your other regional counterparts to achieve a integral, regional or product consistent framework for the services provided.




- Leads process Improvement through innovation and transformation projects.
**Qualifications**:
- Bachelors Degree or Equivalent Financial Services Experience with 5 + years managerial/sales supervisory experience.
**Education**:
- Bachelors degree, potentially Masters degree
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Requisitos**:
- Conocimiento del segmento del segmento Pyme
- Orientación a resultados
- Gestión de Equipos (Manager de Managers)
- Experiência en contacto con clientes externos
- Negociación
- Mejora de procesos y estrategias**Job Family Group**:
Commercial and Business Sales
- **Job Family**:
Commercial Sales Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex - Subdirector PymeTijuana (Tijuana)
🏢 Citi
📍 Tijuana