We offer the following benefits:
~100% payroll scheme
~20 days - Christmas bonus
~12 days of vacation on the first year
~8% (cap) saving fund
~11% (cap) of food coupon
~ Employer-paid medical, dental, vision, and life insurance; medical insurance for employees, Gym bonus support
~ Education reimbursement (Up to MXN 54,000 per year)
~30% vacation bonus
~10 days paternity leave
~ Work at Home Bonus for office equipment 1-time MXN 5,000

Essential Duties
Include, but are not limited to, the following
Support being the voice of the customer for stakeholders for one product area to ensure their needs are heard and that the delivery teams are getting the support needed
Translate user and business needs into high-level requirements for work assignments of low to medium complexity by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy
Assist in defining acceptance criteria for product features of low to medium complexity, and ensuring they are understood by the delivery team
Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data,



and make data-driven decisions to improve product outcomes
Maintain detailed documentation, such as gap analyses, business process flow charts, decision tables, features, and business requirements document to aid in the development and refinement of new analytical tools and processes
Provide input and support during implementation phase, composing standard operating procedures (SOPs), and participating in design reviews and walk throughs
Collaborate closely with Quality Engineering (QE) to ensure the product meets high standards of quality, performance and reliability by defining the product requirements and acceptance criteria, which are then used by the QE team to develop test plans and test cases
Monitor product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations
Collaborate with engineering, design, marketing, sales, and customer support teams to ensure successful product development and launch
Facilitate communication and alignment across departments to achieve product goals
Actively participate in all squad ceremonies
Review work completed by the squad, provide feedback, and accept work, as applicable

📌 Development Product Owner (Tijuana)
🏢 ITJ
📍 Tijuana