The EMEA Quality Performance Engineer is responsible for owning end‐to‐end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership.The role primary focus is on quality execution, repair partner governance, and value delivery, and a secondary responsibility is dedicated to aligning, preparing and maintaining global technical documentation for assigned commodities.The role combines Quality Performance Management accountability with engineering depth, acting as the single point of ownership for quality outcomes, partner performance, and global serviceability standards, ensuring consistency, scalability, and efficiency across the global repair network.Key ResponsibilitiesCommodity Quality & Engineering OwnershipOwn quality performance for assigned repair partners and commodity portfolio and ensure alignment with global targetsDrive proactive risk identification and ensure rapid containment and resolutionLead corrective actions across repair partners and product linesEscalation Management & Root Cause AnalysisOwn end‐to‐end resolution of complex quality and engineering escalationsLead structured Root Cause Analysis and ensure implementation of sustainable corrective actionsCoordinate with Global Engineering, GBU, suppliers, and operations to close issues effectivelyRepair Partner Engineering GovernanceOwn engineering governance of assigned outsourced repair partnersDrive partner performance across key KPIs (quality, yield, efficiency, scrap, NTF...)Establish and run governance cadence (performance reviews, audits, escalation loops...)Repair, Yield & Value Capture ExecutionDrive repair yield improvement and waste reduction initiatives aligned with business targetsIdentify, prioritize,



and execute value capture opportunities linked to repair and operationsTranslate quality issues into measurable cost impact and corrective actionsProduct Lifecycle Execution & ServiceabilityOwn execution across product lifecycle stages (NPI → sustaining → end‐of‐life)Ensure service readiness and quality stability during NPI rampProvide structured serviceability feedback to Global Engineering and GBUInfluence product improvements through field data and repair insightsNPI Service ReadinessEnsure repair readiness for new product introductions (NPIs)Identify readiness gaps and drive mitigation actionsValidate deployment of global standards and repair capabilitiesGlobal Technical Documentation OwnershipOwn creation and maintenance of global technical documentation for assigned commodity scopeEnsure documentation is aligned, standardized, reusable, and applicable across regionsIncorporate field learnings, RCA insights, and partner feedback into documentation updatesSupport global deployment of documentation and ensure alignment with repair operationsPartner & Operational Engineering SupportProvide technical guidance to regional operations, planning teams, and repair partnersAct as primary interface for quality and engineering issues within assigned repair partners and commoditiesSupport operational decision‐making with engineering insight and dataGlobal Standardization & Continuous ImprovementOperate within global processes, tools, and governance frameworkContribute to global consistency through standardization of repair and engineering practicesReduce single points of failure (SPOFs) through knowledge sharing and documentation ownershipEducation & ExperienceBachelor's or Master's degree in Engineering (Mechanical, Electrical, Industrial or related field)4+ years of experience in quality engineering, product support, repair operations, or similar rolesExperience managing suppliers or repair partners in a global environment preferredExperience with complex electromechanical systems (printing or similar) preferredExperience with technical documentation, repair engineering,



or serviceability is a strong advantageSkills & CapabilitiesStrong root cause analysis and problem‐solving skillsSolid understanding of repair processes, serviceability, and lifecycle engineeringExperience with supplier/partner governance and performance managementAbility to balance operational priorities with structured engineering deliverablesData‐driven mindset with ability to analyze trends and drive actionsStrong communication and stakeholder management skillsAbility to operate in a global, matrixed environment with high autonomyWhat We OfferA truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP's learning platform to keep growing your skills.Competitive benefits package, including:Hybrid work model (home office / office), depending on the role/functionsHealth & Life insuranceTicket Restaurant Vouchers or lunch at reduced prices at our canteenFlexible working hours to support work–life balanceHP Flex Program: Kindergarten vouchers & Transport CardExclusive HP products offers and discounts for employees, friends and familyInclusion & belonging at the core: Join our integral employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‐on workshops using the latest printing technologies, from wall covers to 3D printing.Easy commuting: Free parking available or excellent access via nearby train services.Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‐skills development.Sales & Services Entity#J-*****-Ljbffr

📌 Emea Quality Performance Engineer (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque