Company OverviewJoin us on our mission to elevate customer experiences for people around the world.
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.
Our dedication to our purpose and people is being recognized by our employees and the industry.
Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.
With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
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Position Purpose:The Senior Manager - Client Engagement & Client Services Support is responsible for leading the planning, coordination, and execution of logistics for client-facing engagements, including providing on-site support for client visits and executive engagements across Philippines sites.This role also drives the development and scaling of standardized processes, tools, and playbooks to ensure consistency, efficiency, and repeatability across the Client Services function globally.Key Responsibilities:On-Site Engagement SupportProvide on-site coordination and support during client visits and executive engagementsManage day-of execution including meeting flow, timing,



and coordination across teamsServe as the central point of contact on-site to ensure smooth delivery and real-time issue resolutionLogistics LeadershipOversee end-to-end planning and coordination of logistics for client engagementsEnsure full site readiness across facilities, scheduling, access, materials, and supporting teamsImplement structured planning tools such as run sheets, trackers, and checklistsStandardization & Process LeadershipLead development of engagement playbooks, templates, and coordination frameworksRefine standards for planning, readiness, and execution across client-facing engagementsDrive consistency across regions by reducing variability in executionBuild scalable tools and processes to strengthen coordination across the CS teamCross-Functional AlignmentPartner with Client Services, Operations, Facilities, IT, HR, and site leadershipEstablish clear ownership, timelines, and expectations across all stakeholdersBroader Client Services SupportSupport improvements in coordination models, workflows, and engagement planningContribute to integral initiatives focused on consistency and efficiencyProvide guidance across regions as neededPerformance & Continuous ImprovementEstablish tracking and reporting for engagement readiness and executionIdentify systemic gaps and lead improvements to processes and toolsReduce last-minute escalations through stronger planning and coordinationQualifications:6-10 years in program coordination, client services support, or similar rolesStrong experience developing processes and standardized frameworksProven ability to lead cross-functional coordinationStrong attention to detail and structured execution approachExperience working across multiple sites or regions preferredHospitality, events, or high-touch coordination experience preferredIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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📌 Senior Manager - Client Engagement & Client Services Support (Valle de Bravo)
🏢 Everise
📍 Valle de Bravo