Turnitin is seeking a Technical Support Representative, Tier 2, to join our remote-first team.
You will triage escalations, coordinate with Tier 3, and provide detailed bug repro steps for our Turnitin Assessment products.The role emphasizes customer-centric support across Windows, Mac, and SaaS environments, with collaboration across Product, Support, and Quality teams.
You will work to ensure seamless incidents, high ticket quality, and proactive customer communication while growing your#J-*****-Ljbffr
📌 Technical Support Specialist - Remote Mexico (Xico)
🏢 Turnitin
📍 Xico