Everything we do centers around people.
That means we obsess over how to make the lives of our customers, and their customers, better.
And it means we prioritize a diverse F5 community where each individual can thrive.
What will you do?
- Fix reported issues and advocate for the customer.
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- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
How do you qualify?
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, networking, or IT security incident management.
- Experience driving efficiency, handling growth, and delivering results.
- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.
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- Conversationally and technically fluent in English verbally and written.
Advantageous to have:




- Strong understanding of Networking and Layer 7 Protocols.
- Familiarity with Container technologies (Docker and Kubernetes).
- Knowledge of Data Representation types (XML, JSON, YAML).
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
- Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred.
- Strong troubleshooting skills, independent and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticated technical issues.
- Proven understanding of routing and switching technologies.
- Ability to read different scripting and automation languages (Python, Shell and Ansible).
- Bachelor's degree in technologically relatable field or equivalent practical experience.
Physical Demands and Work Environment
This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.
Some travel may be required (less than 10%).
LI-JBW1
Equal Employment Opportunity
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📌 Security Support Engineer (Guadalajara)
🏢 F5
📍 Guadalajara