Be part of a integral technology leader's team, supporting one of the most recognized brands in the world.
This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.We're looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.What You'll DoDeliver exceptional customer service to clients via phone, chat, or other channelsResolve technical and non-technical issues efficiently and professionallyTroubleshoot services such as mobile, internet, or network-related concernsGuide customers step-by-step through solutions in a clear and friendly mannerDocument interactions accurately in internal systemsIdentify customers' needs and offer the best solutions or upselling opportunities (when applicable)What We're Looking ForMust-haveAdvanced English proficiency (B2+/C1)Previous experience in Customer Service, Tech Support, or Call CenterStrong communication and problem-solving skillsAbility to multitask and work under pressureBasic technical understanding (internet, mobile devices, troubleshooting)Nice-to-haveExperience with telecom accountsSales or upselling experience (this is not a sales position)Familiarity with CRM toolsBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account/clientUndertake product trainings to stay current with product features,



changes and updatesEnroll in product specific and any other trainings per client requirements/recommendationsPartner with team leaders to brainstorm and identify training themes and learning issues to better serve the clientUpdate job knowledge by participating in self learning opportunities and maintaining personal networksType of work and what we offerType of work:100% On-site in Guadalajara – be part of a vibrant, collaborative team environmentWeekday schedule only (Monday to Friday!)Operational window from 6:00 AM to 8:00 PMPerfect for professionals looking for stability, routine, and growth in a global project.What we offer:Competitive salaryLife insuranceMajor medical insuranceDental and vision plan30 days Christmas BonusFood Vouchers2 PTO days per yearCareer growth opportunities within a global organizationContinuous training and upskilling programsCollaborative and inclusive work cultureIf you're passionate about helping people and want to grow in a technology-driven environment, we'd love to hear from you!
Mandatory Skills: Customer Service .
Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
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📌 Customer Service Representative (Jalisco)
🏢 Wipro
📍 Jalisco