**THIS IS NOT A REMOTE POSITION**
As a Customer Service Representative (CSR) you will play a crucial role in ensuring client satisfaction and maintaining positive relationships with clients.
Your primary responsibility will be to serve as a liaison between clients and the different departments, addressing inquiries, providing information, and ensuring that clients receive exceptional service throughout their interactions with the firm.
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**Responsibilities**:
- Serve as the main point of contact for clients, addressing their inquiries via phone and transferring in case need it to the correct department.
- Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.
- Address and resolve client concerns or conflicts promptly and professionally, escalating issues to the appropriate department when necessary.
- Assist with billing inquiries.
- Take accurate messages and relay them promptly to the intended recipients.
- Oversee the Main Queue of the company.
- Provide information about the company, its services, and directions as needed.
**Requirements and skills**:
- Strong communication and interpersonal skills.
- Knowledge of legal terminology and processes is an asset.
- Excellent organizational and multitasking abilities.
- Proficient in using office software and case management systems.
- Previous experience in customer service, preferably within a legal environment.
- High-level listening skills.
- Organizational skills to keep track of prospective clients' contact and case information.
- Multitasking ability to move quickly from one inquiry to another.
- High School Diploma.
- Proficient in using office equipment and computer software (e.g., Microsoft Office Suite).