**Job Title**: Customer Service Representative
**Reports to**:Director of Consumer, Operations Manager
**Dept Name**:Operations
**Position Summary**
**Essential Duties and Responsibilities**
- Interact and engage with potential customers via online chat
- Manage all aspects of customers order: from order placement to tracking through to fulfillment to ensure complete customer satisfaction
- best resolution/action for customers
- Accurate knowledge of order tracking and shipping methods
- Assist in maintaining customer & inventory databases
- Assist in developing and improving processes/procedures
- Process customer returns, exchanges & refunds that are received on a daily basis.
- Assist with quality checking orders in production as required.
- Support and assist management with any and all tasks assigned.
**Minimum Qualifications**
- Strong verbal and written communication skills
- Passionate about customer service, self-motivated, organized, and detail oriented.
- Ability to prioritize projects and tasks quickly
- Must be able to multitask
- Can type at least 60 Words Per Minute
- Flexibility in scheduled hours is required.
Morning and late night shifts may be scheduled depending on business needs.
- Previous customer service experience (in the e-commerce industry is idóneo)
**Salary**: $16,****** - $20,****** per month
**Experience**:
- customer service: 2 years (required)
**Language**:
- english in a fluent way (required)
Work Location: In person