STAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and internationally in Mexico and India.
We deliver innovative technology services and consulting across industries, empowering our clients to scale, transform, and lead in their markets.We're looking for a detail-oriented and people-focused Consultant Care Specialist to join our team.
This role is for someone who enjoys building relationships, managing multiple priorities, and serves as a trusted point of contact for consultants throughout their engagement lifecycle.In this role, you will be responsible for supporting and maintaining strong relationships with our active consultants.
You'll spend a significant amount of time on calls, follow-ups, and coordination, ensuring consultants feel supported, informed, and set up for success.
You'll work closely with recruiting, delivery, payroll, and operations teams to keep everything running smoothly and proactively address issues before they escalated.Core Skills and ExperienceStrong oral and written communication skillsEnglish proficiency with native-level SpanishStrong customer service background, ideally within call center or technical support environmentsComfortable handling a high volume of calls and maintaining consistent consultant communicationPrevious experience in training roles or QA within call center environments is a plusProven experience tracking cases, reporting,



and providing visibility to internal stakeholdersDetail-oriented with strong documentation and follow-up skillsResilient and able to manage difficult or sensitive situations professionallyAdditional Desired ExperienceBasic knowledge of Mexican labor lawOnboarding and offboarding experienceExperience working with CRM and case management toolsExperience collaborating with cross-functional stakeholders beyond support or operationsBased in Guadalajara (GDL) or open to occasional travel to CDMX or GDLWhat You'll DoServe as the primary point of contact for assigned consultants, maintaining regular communication via phone, email, and messaging platformsConduct Mexico and U.S. consultant orientations and ongoing check-ins to ensure satisfaction and engagementSupport a high volume of consultants and high- to medium-priority accounts in a call-heavy environmentTrack consultant status, assignments, extensions, feedback, and key milestones with a high level of accuracyCoordinate onboarding, offboarding, and assignment changes in partnership with recruiting, delivery, payroll, and HR teamsDevelop and maintain case studies and documentation for assigned consultantsManage and resolve consultant inquiries related to assignments, time off, holidays, and general support needsCollaborate closely with Customer Success Managers to provide updates, manage changes, and support consultant-related issuesPartner with Mexico HR to ensure alignment, timely responses, and effective follow-ups, while maintaining coordination with U.S.-based teamsSupport Consultant Care leadership with documentation, placement tracking, and candidate visibilityIncrease reporting output and overall visibility from the Consultant Care functionAssist with audits, reporting, and internal tracking as requiredWhat We're Looking ForProfessionals with an interest in people operations,



staffing, customer success, HR, or account coordination, or individuals with extensive experience in high-volume, customer-facing support roles.
The idóneo candidate is comfortable being on the phone, managing multiple priorities, and serving as a consistent point of contact for consultants.Strong interpersonal skills and confidence building rapport over the phoneHighly organized, detail-oriented, and comfortable managing multiple consultants simultaneouslyStrong written and verbal communication skills in EnglishComfortable working with spreadsheets, CRM systems, and tracking toolsProactive problem-solver who takes ownership and follows through on issuesSTAND Out If You:Enjoy being a go-to support resource and building long-term relationshipAre comfortable handling frequent calls throughout the daPrefer an individual contributor role over people managementExcel at documentation, follow-up, and consistencyEnjoy collaborating cross-functionally with HR, delivery, and operations teamsWhy Join STAND 8?
You'll be joining a fast-growing, people-driven organization where consultant experience is a top priority.
We'll train you on our systems, support your professional growth, and give you exposure to real-world staffing and delivery operations for enterprise clients across industries.This role can serve as a strong foundation for growth into delivery management, people operations, account management, or recruiting leadership roles.We OfferRemote/hybrid work flexibilityBenefits above the lawOpportunities for training and professional developmentA fun, inclusive team culture with recognition programsExposure to global operations and cross-department collaborationOpportunity to participate in international projects and conventions#J-*****-Ljbffr

📌 Consultant Care Specialist (Jalisco)
🏢 Stand8 Technology Consulting
📍 Jalisco