**Responsibilities**:- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer- Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies- May train new team members**Education and Experience Required**:- First level university degree with a focus in business or economics; MBA preferred- Typically 4-6 years of experience in credit internally or in banking; or in collection**Knowledge and Skills**:- Strong written and verbal communication, negotiation,



and conflict resolution skills- Developed accounting knowledge- Solid problem solving skills- Good computer skills- Developed prioritization skills- Solid understanding of risk mitigation tools- Basic relationship building skills- Basic project management skills- Basic leadership skills- Advanced understanding of collection processes, financial principles and channel partners- Advanced understanding of HP's dispute management process- Strong understanding of collection processes and financial concepts- Strong understanding of customer's internal payment processes- Strong influence skills**Impact/Scope**- Impacts external on-going customers- Ability to influence high value of credit grants or collectionsLI-POST

📌 Collections Analyst (Evergreen) (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque