General Support Engineer – L1 Role Overvie wThe L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform.This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams.It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment.Key ResponsibilitiesProvide first-level technical support to platform stakeholders and dashboard usersRespond promptly to support requests and troubleshoot common issuesTriage and escalate complex technical issues to senior engineersCreate and maintain support documentation, FAQs,



and knowledge base articlesTrack support tickets and maintain organized issue trackingGather requirements for new dashboard requests and feature enhancementsConduct training sessions and demos for new users on BI toolsMonitor dashboard performance and availabilityParticipate in user feedback collection and process improvement initiativesAssist with user access management and permission requestsDevelop proficiency in SQL, Tableau, and core analytics conceptsRequired Skills1-3 years of customer support or technical support experience1+ year with BI tools or analytics platforms (or equivalent demonstrated learning ability)Familiarity with SQL basics and database conceptsExperience working in fast-paced technical environmentsStrong problem-solving skills and keen attention to detailBasic SQL knowledge and ability to write simple queriesHands-on experience with Tableau or similar BI toolsUnderstanding of data warehouse and ETL conceptsBasic knowledge of Snowflake and data platformsFamiliarity with ticketing systems and issue-tracking tools

📌 Support Engineer (Cloud) (Estado de México)
🏢 Element Technologies
📍 Estado de México