I ́m looking for a Technical Customer Success Manager to support Cibersecurity Services across North America and Latin America for a General Cibersecurity Company.
This is a high-visibility, first-in-region role where you will lead regional strategy, drive adoption, and ensure customer retention.
What You'll Do Serve as a strategic bridge between the customer lifecycle, from onboarding to executive business reviews and renewals.
Focus on helping clients maximize their security priorities through our diverse service offerings.
Monitor customer health, manage escalations, and partner with Sales to identify growth opportunities.
Contribute to building scalable Customer Success processes for the North American market.
What We Need 5+ years in Customer Success or Technical Account Management within cybersecurity.
Strong technical background in cyber services or hands-on technical roles.
Proven experience managing enterprise/mid-market clients and C-level stakeholders.
High ownership mindset and autonomy (first-in-region role).
Requiered: Bilingual English/Spanish (100% / Native or Professional Proficiency).

📌 Technical Customer Success Manager (Estado de México)
🏢 Sin nombre
📍 Estado de México